Policy
YOUR PURCHASE OF ANY ORDER INDICATES YOUR ACCEPTANCE OF OUR TERMS AND CONDITIONS OF OUR PRODUCTS.
ALL ORDERS DELIVERED TO YOU USING ONE OF OUR THIRD PARTY COURIERS:
1. ALL RISK OF LOSS OR DAMAGE TO THE PRODUCTS IN YOUR ORDER PASSES TO YOU WHEN WE DISPATCH YOUR ORDER. WE (JAMILA HAIRCARE ) ARE NOT LIABLE FOR ANY ERRORS MADE BY THESE THIRD PARTY COURIER SERVICES.
2. THIS SERVICE DOES NOT PROVIDE INSURANCE, AND IS CHOSEN AT YOUR OWN RISK UPON CONFIRMATION/ACCEPTANCE OF YOUR ORDER.
IF YOU ARE AN INTERNATIONAL CUSTOMER, YOU ARE ALSO AGREEING THAT YOU UNDERSTAND SOME COUNTRIES HAVE IMPORT RESTRICTIONS ON CERTAIN GOODS OR MATERIALS. AFTER DISPATCH FROM OUR FACILITIES, TRANSFER OF LIABILITY SHIFTS TO YOU, THEREFORE YOU WILL BECOME THE IMPORTER AND WILL BE LIABLE TO PAY LOCAL TAXES OR DUTIES, FURTHERMORE ASSUMING ALL LIABILITY UNDER ANY CUSTOMS OR IMPORT LAWS AND REGULATIONS.
AT JAMILA HAIRCARE WE DO OUR PRODUCT CHECKS TO ENSURE THAT ALL PRODUCTS ARE IN EXCELLENT CONDITION FOR YOUR PURCHASE.
IN THE UNLIKELY CASE THAT YOU DO RECEIVE A PRODUCT WITH A FAULT WE ARE HAPPY TO EXCHANGE OR ISSUE A REFUND FOR THE ITEM (WITHIN 14 DAYS OF RECEIVING THE ITEM.)
PLEASE NOTE THAT CUSTOM ORDERS CANNOT BE RETURNED OR REFUNDED.
PLEASE REACH OUT TO OUR CUSTOMER CARE TEAM VIA OUR WEBSITE IF THERE IS AN ISSUE OR A FAULT PRIOR TO SENDING THE UNIT BACK SO THAT WE CAN ADVISE ON HOW TO RETURN THE UNIT TO US.
PLEASE NOTE THAT JAMILA HAIRCARE DOES NOT OFFER REFUNDS OR EXCHANGES IF YOU CHANGE YOUR MIND, IF YOU FEEL THE COLOUR DOES NOT SUIT OR IF YOU SELECT THE WRONG CAP SIZE.
ALL SALE/DISCOUNTED ITEMS ARE CONSIDERED FINAL SALE AND WILL NOT BE ELIGIBLE FOR AN EXCHANGE OR REFUND.
T - PART WIG UNITS PLEASE NOTE IF THE ITEM HAS PRE CUT LACE THERE IS NO REFUND OPTION
TO ENSURE YOU HAVE THE CORRECT CAP SIZE PLEASE MAKE SURE YOU MEASURE YOUR HEAD AS PER OUR SIZE CHART.
MEASUREMENTS ARE IN INCHES IT IS ESSENTIAL THAT YOU MEASURE YOUR HEAD ACCURATELY PRIOR TO ORDERING YOUR UNIT, IF YOU HAVE ANY DIFFICULTIES PLEASE CONTACT US FOR GUIDANCE AND ASSISTANCE.
REFUNDS WILL ONLY BE GIVEN IN THE CASE THAT THE UNIT IS DEEMED FAULTY UNDER INSPECTION FROM OUR PRODUCTION DEPARTMENT.
DUE TO THE NATURE OF RAW HAIR, EACH PRODUCT/WIG UNIT YOU ORDER MAY VARY SLIGHTLY FROM THE PRODUCT PICTURED OR SAMPLED DUE TO THE HAIRS NATURE AND ORIGINAL SOURCE OF ORIGIN.
ALL RETURNS ARE INVESTIGATED BY A PROFESSIONAL TEAM OF WIG STYLISTS IF THE RETURNED UNIT HAS BEEN ALTERED IN ANYWAY JAMILA HAIRCARE CANNOT TAKE RESPONSIBILITY FOR ANY DAMAGE CAUSED TO THE UNIT AND IF WE RECEIVE A UNIT THAT HAS BEEN ALTERED WE WILL RETURN THE PRODUCT TO YOU.
IF THERE IS A FAULT WITH YOUR UNIT YOU MUST COMPLY WITH THE FOLLOWING CONDITIONS;
YOU MUST CONTACT THE JAMILA HAIRCARE CUSTOMER SERVICE TEAM WITHIN 7 DAYS OF RECEIVING THE PRODUCT.
THE PRODUCT MUST BE IN IT’S ORIGINAL CONDITION, UNWORN, UNCUT OR ALTERED IN ANYWAY. WE CANNOT ACCEPT RETURNED PRODUCTS THAT HAVE HAD THE LACE CUT OR BEEN WORN. A CLEAR PHOTOGRAPH AND VIDEO DETAILING THAT THE UNIT IS IN ORIGINAL CONDITION WITH THE LACE WILL BE REQUIRED BEFORE A RETURN IS PERMITTED, FAILURE TO COMPLY WITH OUR POLICY WILL RESULT IN THE UNIT BEING RETURNED TO YOU AT AN ADDITIONAL SHIPPING COST BACK TO YOU.
RETURNS THAT DO NOT MEET OUR POLICY REQUIREMENTS WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO THE CUSTOMERS PROVIDED ADDRESS.
REFUNDS (ONLY ISSUED IF A PRODUCT IS FAULTY AND HAS NOT BEEN WORN OR USED IN ANY WAY) WILL BE ISSUED BACK VIA YOUR ORIGINAL PAYMENT METHOD, PLEASE NOTE THAT YOUR FINANCIAL INSTITUTION MAY NEED UP TO 10 WORKING DAYS TO PROCESS THE FUNDS BACK TO YOUR ACCOUNT.
ALL ORDERS DELIVERED TO YOU USING ONE OF OUR THIRD PARTY COURIERS:
1. ALL RISK OF LOSS OR DAMAGE TO THE PRODUCTS IN YOUR ORDER PASSES TO YOU WHEN WE DISPATCH YOUR ORDER. WE (JAMILA HAIRCARE ) ARE NOT LIABLE FOR ANY ERRORS MADE BY THESE THIRD PARTY COURIER SERVICES.
2. THIS SERVICE DOES NOT PROVIDE INSURANCE, AND IS CHOSEN AT YOUR OWN RISK UPON CONFIRMATION/ACCEPTANCE OF YOUR ORDER.
IF YOU ARE AN INTERNATIONAL CUSTOMER, YOU ARE ALSO AGREEING THAT YOU UNDERSTAND SOME COUNTRIES HAVE IMPORT RESTRICTIONS ON CERTAIN GOODS OR MATERIALS. AFTER DISPATCH FROM OUR FACILITIES, TRANSFER OF LIABILITY SHIFTS TO YOU, THEREFORE YOU WILL BECOME THE IMPORTER AND WILL BE LIABLE TO PAY LOCAL TAXES OR DUTIES, FURTHERMORE ASSUMING ALL LIABILITY UNDER ANY CUSTOMS OR IMPORT LAWS AND REGULATIONS.
AT JAMILA HAIRCARE WE DO OUR PRODUCT CHECKS TO ENSURE THAT ALL PRODUCTS ARE IN EXCELLENT CONDITION FOR YOUR PURCHASE.
IN THE UNLIKELY CASE THAT YOU DO RECEIVE A PRODUCT WITH A FAULT WE ARE HAPPY TO EXCHANGE OR ISSUE A REFUND FOR THE ITEM (WITHIN 14 DAYS OF RECEIVING THE ITEM.)
PLEASE NOTE THAT CUSTOM ORDERS CANNOT BE RETURNED OR REFUNDED.
PLEASE REACH OUT TO OUR CUSTOMER CARE TEAM VIA OUR WEBSITE IF THERE IS AN ISSUE OR A FAULT PRIOR TO SENDING THE UNIT BACK SO THAT WE CAN ADVISE ON HOW TO RETURN THE UNIT TO US.
PLEASE NOTE THAT JAMILA HAIRCARE DOES NOT OFFER REFUNDS OR EXCHANGES IF YOU CHANGE YOUR MIND, IF YOU FEEL THE COLOUR DOES NOT SUIT OR IF YOU SELECT THE WRONG CAP SIZE.
ALL SALE/DISCOUNTED ITEMS ARE CONSIDERED FINAL SALE AND WILL NOT BE ELIGIBLE FOR AN EXCHANGE OR REFUND.
T - PART WIG UNITS PLEASE NOTE IF THE ITEM HAS PRE CUT LACE THERE IS NO REFUND OPTION
TO ENSURE YOU HAVE THE CORRECT CAP SIZE PLEASE MAKE SURE YOU MEASURE YOUR HEAD AS PER OUR SIZE CHART.
MEASUREMENTS ARE IN INCHES IT IS ESSENTIAL THAT YOU MEASURE YOUR HEAD ACCURATELY PRIOR TO ORDERING YOUR UNIT, IF YOU HAVE ANY DIFFICULTIES PLEASE CONTACT US FOR GUIDANCE AND ASSISTANCE.
REFUNDS WILL ONLY BE GIVEN IN THE CASE THAT THE UNIT IS DEEMED FAULTY UNDER INSPECTION FROM OUR PRODUCTION DEPARTMENT.
DUE TO THE NATURE OF RAW HAIR, EACH PRODUCT/WIG UNIT YOU ORDER MAY VARY SLIGHTLY FROM THE PRODUCT PICTURED OR SAMPLED DUE TO THE HAIRS NATURE AND ORIGINAL SOURCE OF ORIGIN.
ALL RETURNS ARE INVESTIGATED BY A PROFESSIONAL TEAM OF WIG STYLISTS IF THE RETURNED UNIT HAS BEEN ALTERED IN ANYWAY JAMILA HAIRCARE CANNOT TAKE RESPONSIBILITY FOR ANY DAMAGE CAUSED TO THE UNIT AND IF WE RECEIVE A UNIT THAT HAS BEEN ALTERED WE WILL RETURN THE PRODUCT TO YOU.
IF THERE IS A FAULT WITH YOUR UNIT YOU MUST COMPLY WITH THE FOLLOWING CONDITIONS;
YOU MUST CONTACT THE JAMILA HAIRCARE CUSTOMER SERVICE TEAM WITHIN 7 DAYS OF RECEIVING THE PRODUCT.
THE PRODUCT MUST BE IN IT’S ORIGINAL CONDITION, UNWORN, UNCUT OR ALTERED IN ANYWAY. WE CANNOT ACCEPT RETURNED PRODUCTS THAT HAVE HAD THE LACE CUT OR BEEN WORN. A CLEAR PHOTOGRAPH AND VIDEO DETAILING THAT THE UNIT IS IN ORIGINAL CONDITION WITH THE LACE WILL BE REQUIRED BEFORE A RETURN IS PERMITTED, FAILURE TO COMPLY WITH OUR POLICY WILL RESULT IN THE UNIT BEING RETURNED TO YOU AT AN ADDITIONAL SHIPPING COST BACK TO YOU.
RETURNS THAT DO NOT MEET OUR POLICY REQUIREMENTS WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO THE CUSTOMERS PROVIDED ADDRESS.
REFUNDS (ONLY ISSUED IF A PRODUCT IS FAULTY AND HAS NOT BEEN WORN OR USED IN ANY WAY) WILL BE ISSUED BACK VIA YOUR ORIGINAL PAYMENT METHOD, PLEASE NOTE THAT YOUR FINANCIAL INSTITUTION MAY NEED UP TO 10 WORKING DAYS TO PROCESS THE FUNDS BACK TO YOUR ACCOUNT.